Protecting yourself against fraud

When it comes to keeping your money and personal information safe, you can never be too careful. Fraudsters use many ways to steal your money or identity. That's why we've put together some fraud awareness information to help you protect yourself against fraud and reduce the risk of becoming a victim.

Criminals use exceptional circumstances to pose as employees of a genuine organisation, such as building society/bank staff and police officers and target you for fraud scams. Criminals may pretend to be from your building society, bank or the police and will require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you to do for them.

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us, please report it to us immediately. Remember, we'll never ask for a password.

Protecting your identity starts with keeping your personal information safe. Most of us understand the need to protect our sensitive data – such as passwords, credit card details and other financial information – but we also need to look after “everyday” personal information, like name, date of birth and address. At times, these details can be just as essential to fraudsters.


Quick tips to keep your personal details safe:

Identity fraud

When someone steals your personal details and uses them to commit fraud in your name it is known as 'identity fraud'.

What can fraudsters do with your identity details

  • Open bank accounts
  • Take out phone contracts, loans, credit cards and state benefits
  • Set up new online profiles in your name
  • Take over your existing accounts
  • Obtain genuine documents such as passports and driving licences in your name

How fraudsters steal your details

Whether it’s by email, phone or social media, fraudsters will try to get hold of your information in many ways, including via email, phone calls and social media. It’s important to understand the most common techniques fraudsters use, so that you can spot the warning signs early.

  • Suspicious messages - Have you received any strange emails or text messages urging you to do something?
  • Suspicious calls - Have you received any unexpected calls, wanting you to act on something immediately? 

  • Social media - How private are your details on social media and does it matter?

To be clear, a bank or Building Society will never:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments. Individuals who approach you saying that they are building society employees and who pressurise you in the ways outlined above are criminals.

How to report fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us, please contact us to report it immediately.

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day.)

Looking for more information:

These sites give information on how to bank online safely and how to avoid fraud and identity theft. They have information on common scams and where to find out information on the latest viruses and Trojans. None of these sites or vendors are specifically endorsed or recommended by Swansea Building Society.