When it comes to keeping your money and personal information safe, you can never be too careful. Fraudsters use many ways to steal your money or identity. That's why we've put together some fraud awareness information to help you protect yourself against fraud and reduce the risk of becoming a victim.
Criminals use exceptional circumstances to pose as employees of a genuine organisation, such as building society/bank staff and police officers and target you for fraud scams. Criminals may pretend to be from your building society, bank or the police and will require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you to do for them.
If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us, please report it to us immediately. Remember, we'll never ask for a password.
Protecting your identity starts with keeping your personal information safe. Most of us understand the need to protect our sensitive data – such as passwords, credit card details and other financial information – but we also need to look after “everyday” personal information, like name, date of birth and address. At times, these details can be just as essential to fraudsters.
Quick tips to keep your personal details safe:
Identity fraud
When someone steals your personal details and uses them to commit fraud in your name it is known as 'identity fraud'.
What can fraudsters do with your identity details
How fraudsters steal your details
Whether it’s by email, phone or social media, fraudsters will try to get hold of your information in many ways, including via email, phone calls and social media. It’s important to understand the most common techniques fraudsters use, so that you can spot the warning signs early.
How to report fraud
If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us, please contact us to report it immediately.
We may monitor or record our calls for security purposes.
You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day.)
Looking for more information:
These sites give information on how to bank online safely and how to avoid fraud and identity theft. They have information on common scams and where to find out information on the latest viruses and Trojans. None of these sites or vendors are specifically endorsed or recommended by Swansea Building Society.
Carmarthen Branch
13-14 Lammas Street,
Carmarthen SA31 3AQ
Tel: 01267 611950
Fax: 01267 611951
Cowbridge Branch
75 High Street,
Cowbridge CF71 7AF
Tel: 01446 506000
Fax: 01446 506001
Mumbles Branch
496 Mumbles Road,
Swansea SA3 4BX
Tel: 01792 739200
Fax: 01792 739201
Swansea Branch
1-4 Portland Street,
Swansea SA1 3DH
Tel: 01792 739100
Fax: 01792 739101
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