We’re sorry if things haven’t gone as you expected

We  want to work with you to understand what’s happened and put it right


Complaints Procedure:

You can make a complaint in the following ways:

  • In person at any of our branches
  • By telephone on 01792 739100
  • In writing to our Director of Risk & Compliance, Catherine Griffiths, at Swansea Building Society, 11-13 Cradock Street, Swansea, SA1 3EW
  • By email: catherine.griffiths@swansea-bs.co.uk

Head of Risk and Compliance

Swansea Building Society
11/12 Cradock Street

You can obtain a copy of the Society’s full complaints procedure 

Society’s full complaints procedure
Financial Ombudsman Service

Independent Review

If you're unhappy with our decision and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This Financial Ombudsman Service is a free, independent service for resolving disputes between customers and financial institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.

You can contact the Financial Ombudsman Service in the following ways




Email: complaint.info@financial-ombudsman.org.uk 
Website: www.financial-ombudsman.org.uk 

From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123

Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.

Write to:
The Financial Ombudsman Service
Exchange Tower
E14 9SR