The Society is ready to help anyone who is concerned about their finances.
With the effects of the rising cost of living and increased mortgage interest rates, you may find yourself having trouble managing your financial affairs. Our aim is to help you resolve any issues as quickly as possible and we are on hand throughout to help.
You may have heard about the Mortgage Charter in the news recently. Please note that the Mortgage Charter only applies to customers of lenders who have signed up. At the present time, the Society has not signed up to this Charter.
Further guidance can be found on the useful links below. The Moneyhelper UK website provided by the Money and Pensions service is also a useful tool for those who;
• Are struggling to keep on top of their bills.
• Have experienced a reduction in income.
• Have recently been made unemployed or have concerns about losing their job.
For those experiencing difficulty regarding paying your mortgage, contact us to talk through what the issues are and to discuss how we can assist. Regardless of your circumstances, if you feel you need help and support, our staff are on-hand to help. Please do not ignore the problem.
You can contact one of our friendly and experienced staff by calling: 01792 739110 or by email at: mortgage.admin@swansea-bs.co.uk. (We are available between 9am and 5pm, Monday to Friday (excluding bank holidays).
The sooner you get in touch, the quicker we can help you. If you are struggling or falling behind on your payments, our staff are here to help.
The next steps
Before you contact us, please gather as much information as you can regarding your income, outgoings and assets. Our Statement of Personal Details Form can help you record this information.
If you would like some help before you talk to us, please see below useful contact numbers for organisations to speak to:
Useful Contact Numbers - For independent financial and housing advice:
Carmarthen Branch
13-14 Lammas Street,
Carmarthen SA31 3AQ
Tel: 01267 611950
Fax: 01267 611951
Cowbridge Branch
75 High Street,
Cowbridge CF71 7AF
Tel: 01446 506000
Fax: 01446 506001
Mumbles Branch
496 Mumbles Road,
Swansea SA3 4BX
Tel: 01792 739200
Fax: 01792 739201
Swansea Branch
1-4 Portland Street,
Swansea SA1 3DH
Tel: 01792 739100
Fax: 01792 739101
© 2021 Swansea Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register Number: 206066 | terms and conditions | privacy