Financial Support and Advice

The Society is ready to help anyone who is concerned about their finances.

With the effects of the rising cost of living and increased mortgage interest rates, you may find yourself having trouble managing your financial affairs. Our aim is to help you resolve any issues as quickly as possible and we are on hand throughout to help.

You may have heard about the Mortgage Charter in the news recently. Please note that the Mortgage Charter only applies to customers of lenders who have signed up. At the present time, the Society has not signed up to this Charter.

Further guidance can be found on the useful links below. The Moneyhelper UK website provided by the Money and Pensions service is also a useful tool for those who;

• Are struggling to keep on top of their bills.

• Have experienced a reduction in income.

• Have recently been made unemployed or have concerns about losing their job.


For those experiencing difficulty regarding paying your mortgage, contact us to talk through what the issues are and to discuss how we can assist. Regardless of your circumstances, if you feel you need help and support, our staff are on-hand to help. Please do not ignore the problem.

You can contact one of our friendly and experienced staff by calling: 01792 739110 or by email at: (We are available between 9am and 5pm, Monday to Friday (excluding bank holidays).

The sooner you get in touch, the quicker we can help you. If you are struggling or falling behind on your payments, our staff are here to help.

When we talk to you, we will
  • Be open and honest with you.
  • Treat you as an individual, taking your circumstances into account.
  • Try to find a solution that suits you.
  • Make everything simple and straightforward.
  • Tell you what you need to know, so you can make an informed decision.
  • Let you know who else can help you.
We have also detailed below some useful literature / links which we hope will be of use:

The next steps

Before you contact us, please gather as much information as you can regarding your income, outgoings and assets. Our Statement of Personal Details Form can help you record this information.
If you would like some help before you talk to us, please see below useful contact numbers for organisations to speak to:
Useful Contact Numbers - For independent financial and housing advice:

  • Shelter (England) - 0808 800 4444
  • Shelter Cymru (Wales) - 0345 075 5005
  • National Debtline - 0808 808 4000
  • Business Debtline - 0800 197 6026
  • StepChange Debt Charity - 0800 138 1111
  • Advice UK - 020 7469 5700
  • Payplan - 0800 280 2816
  • Citizen's Advice Bureau - 0344 477 2020 (Wales)
You may want to talk to a professional adviser, such as a debt counsellor or a lawyer, before you change your mortgage arrangements. We'd strongly advise that you seek independent, free, debt advice.