Thinking of Closing your account?
We’d be really sorry to see you go, but if you do wish to close your account please follow the steps below:
To close an account with the Society, please refer to the instructions below:
1. At Branch: Please call in with your identification and the account number you wish to close.
2. By email: Please ensure your request is forwarded from your email address that is currently held on your customer file (as provided) and includes a signed letter of authorisation.
3. Online / Telephone: We do not accept account closure requests via our online service or by telephone. Please refer to options 1 & 2 above.
When we close your account, please ensure that your request clearly specifies how you wish to receive the account proceeds:
1. Transfer to your nominated bank account.
(If you do not have a nominated bank account set up, please provide evidence of your bank account via a bank statement and we can arrange for your closing balance to be sent direct to your bank).
2. By cheque
3. By cash (where the closing balance is less than £1000)
