Suspicious phone calls

Have you received an unexpected call pretending to be from a genuine company? Be aware of phone calls where the caller says:

  • There’s a problem with your account and they ask you for details to transfer money into another account.

  • You've won a prize and you need to make a payment to claim it.

  • You need to download software to your device (which will let the caller gain access to it).

  • There’s a problem with your internet and they need to log onto your device remotely.

These calls are likely to be fraudulent, so you should never give away your personal or financial information. This type of fraud is called ‘Vishing’.

Quick tips to stay safe:

  • Fraudsters can get hold of your personal information, including your address or mobile number, from your social media profile, so think carefully before sharing information online.

  • Keep your profile private.

  • Don’t accept friend requests from someone you don’t know.

  • If you get a strange message or new request from a friend you already connect with online, don’t accept. They may have been hacked.

  • If someone you know asks for your bank details or money online, make sure they haven’t been hacked and speak to them directly. Don’t send any money.

To be clear, a bank or Building Society will never:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments. Individuals who approach you saying that they are building society employees and who pressurise you in the ways outlined above are criminals.

How to report fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us, please contact us to report it immediately.

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day.)

Looking for more information:

These sites give information on how to bank online safely and how to avoid fraud and identity theft. They have information on common scams and where to find out information on the latest viruses and Trojans. None of these sites or vendors are specifically endorsed or recommended by Swansea Building Society.

www.financialfraudaction.org.uk

www.identitytheft.org.uk

www.ukpayments.org.uk

www.getsafeonline.org

www.cardwatch.org.uk

www.takefive-stopfraud.org.uk

www.actionfraud.police.uk

www.cifas.org.uk/individuals

www.fca.org.uk/consumers

www.cyberaware.gov.uk

Carmarthen Branch

13-14 Lammas Street,
Carmarthen SA31 3AQ

Tel: 01267 611950
Fax: 01267 611951

Cowbridge Branch

75 High Street,
Cowbridge CF71 7AF

Tel: 01446 506000
Fax: 01446 506001

Mumbles Branch

496 Mumbles Road,
Swansea SA3 4BX

Tel: 01792 739200
Fax: 01792 739201

Swansea Branch

1-4 Portland Street,
Swansea SA1 3DH

Tel: 01792 739100
Fax: 01792 739101

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