Privacy Information

Privacy Information
Swansea Building Society is committed to preserving the privacy of all its customers and visitors to its Website. Please read our Privacy Policy and our Terms and Conditions to understand how the Society uses and protects the information that you provide to us. The Privacy Policy applies to the entire contents of the Website and to any correspondence by e-mail between the Society and you. If you do not accept the terms of the Privacy Policy and the Terms and Conditions you must leave the Website immediately. By using the Society’s Website you are deemed to have accepted the Privacy Policy and the Terms and Conditions.

If the Society enters into a joint venture with, or is sold or merged with another business, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Security and data retention
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, the Society employs security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

The Society’s Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Marketing mail
If you do not wish to receive any marketing mail and have not previously informed us, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..">

Accessing and updating
For the purposes of the Data Protection Act 1998 the data controller is Swansea Building Society of 11 Cradock Street, Swansea SA1 3EW. You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that this information is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on this page. Please ensure that you visit this page to review this Privacy Policy regularly. This page was last updated in September 2009.

Disclosure of your information
The information you provide the Society will be held on our computers in Swansea and may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process credit checks and provide support services on our behalf.

Information we may collect from you
When you contact us, make an application or open an account with the Society, we will need to collect personal information about you and your financial situation and we may keep a record of correspondence with you. We will explain to you how we use this information. When you e-mail us through our website, we collect some personal details like your name, address and telephone number to contact you to respond to your enquiry. We may also collect and process details of transactions you carry out through our site, visits to our site and the resources that you access. We might use this information to contact you about other products and services that may be of interest, unless you ask us not to do so. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

How we use your information
Your information will enable the Society to supply you with the information you have requested regarding our products and services. We may also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

Where you have consented, we may also use your information to let you know about other products and services that we offer which may be of interest to you and we may contact you by post as well as by e-mail. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right to prevent such processing at any time by contacting us at 11/12 Cradock Street, Swansea, Glamorgan SA1 3EW.

Cookies in use on
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.