Opening an Account
If you cannot find the answer you are looking for, you can email us at myaccounts@swansea-bs.co.uk or contact your local branch.
Who do I contact if I need advice about opening an account?
For help and advice on which account would be best for you, feel free to contact or visit a branch during opening hours.
You can find contact details for all our branches on our website.
https://www.swansea-bs.co.uk/contact
You can also find details of all our savings products on our website.
https://www.swansea-bs.co.uk/savings/range-savings-products
How do I open an account?
If you're already a member, please register and log in to MyAccounts, where you can apply for a new personal savings account.
If you’re new to the society, you can apply for a personal savings account on our website: www.swansea-bs.co.uk/myaccounts.
Not all of our savings products can be opened online. You can find details of all our savings products and how to apply on our website.
https://www.swansea-bs.co.uk/savings/range-savings-products
https://www.swansea-bs.co.uk/savings/how-apply-for-savings-account
Our savings products are only available to new applicants living in Wales, or to existing members living in the UK.
What is an identity check?
We have a responsibility to verify the name and address of all customers wishing to open an account.
Identity checks are standard to protect your money from fraud. We usually use an electronic verification process to check your identity, which means we don’t often need to ask for paper ID.
Why might I be asked to send in identification?
Our electronic verification check may sometimes be inconclusive, especially if you’ve recently changed your name or moved address. If this happens, we may ask you to provide additional identification before we can open your account.
Can I deposit into my account immediately?
We need to process and approve your application before you can make your initial deposit. Once your application is processed, we’ll send you a secure message to confirm if your account is open and ready for your deposit, or if we need more information.
Once approved, please fund your account within 14 days. If the account isn’t funded within that time, we’ll need to close it.
What if I change my mind about the account I have opened?
We’d be sorry to see you go, but if you do want to close your account, please visit our website for more information.
https://www.swansea-bs.co.uk/how-to-close-an-account