We have officially launched our new mobile app, to provide our customers with a more convenient way to manage their savings and mortgage accounts at any time and from anywhere.
The new digital service marks a significant step forward for us, enabling customers to transfer funds between existing Society accounts, withdraw funds to nominated accounts (subject to account terms), and set and monitor personal savings goals. The platform also gives users access to mortgage information, secure messaging with our team, and the ability to manage marketing preferences and voting options for the Society’s AGM.
In doing so, we become the first Welsh building society to offer a dedicated savings app — another milestone on our journey to deliver greater accessibility for our members across Wales and beyond.
Initially launched via the web in early April, followed by an iOS release in May, the app is now also available on Android devices. It can be downloaded from the Apple App Store and Google Play Store.
Security has been a core focus during the app’s development, which spanned 12 to 18 months. The result is a secure, easy-to-use service that includes biometric authentication such as Face ID and Touch ID. Throughout the development process, we aimed to provide a high-quality, secure user experience while maintaining the core values that set the Society apart.
While this new service offers convenience and flexibility for customers who prefer to manage their finances digitally, it is intended to enhance — not replace — our longstanding commitment to personal, face-to-face service through our branch network.
Nick Longar, our Head of IT, said:
“We developed the app and online platform using a phased approach to ensure everything met our standards for usability and security. It’s a major advancement for the Society, giving our customers access to their accounts in a way that suits their lifestyle — all while keeping their information safe and secure.”
Alun Williams, our Chief Executive, added:
“This launch represents a pivotal moment for us as we continue to evolve to meet our customers’ needs. Our digital service complements the personal approach that has always been central to our ethos. With this latest development, we are proud to offer more choice, more flexibility, and even better service — without compromising on what makes us different.”