Branch opening hours

In order to keep our staff, our communities and our NHS protected, the Swansea Building Society fully supports the Government’s call for everyone to #StayAtHome.  As a result of this, we are changing our branch offices opening hours until further notice from Wednesday 1st April, 2020 to the following:
 
Monday to Friday - 9.30am to 2pm
Saturday – Closed

While the Society is committed to keeping its branch offices open wherever possible during these challenging times, we do need our customers help to ensure we are able to support those who need it most. With this in mind, we would like to ask our valued customers to avoid visiting us unless you really have to – for example if you need to urgently withdraw money that you cannot access any other way. You can further help us to help you as follows:

• Passbook update - Please do not come to a branch to update your passbook(s). If you do need your passbook updating, please either drop it into the post box of your local branch office or send it to your local branch office and we will update it and send it back to you.
• Balance enquiry - If you do need a balance, we can give you one over the phone so please telephone your local branch office where our friendly staff will be able to assist.
• Paying in a cheque - If you have a cheque to pay in, please either post it to your local branch along with your passbook or drop it into the post box of your local branch office and we will update it and send it back to you.
• Paying into your account via an electronic payment from another bank/building society account - Don’t forget that you can pay into your Society account by making an electronic payment / setting up a standing order from your UK bank/building society account held with another institution which is ideal if you need to make a regular payment into your Society account. Please telephone / e-mail your local branch offices for the bank account details you need to quote if you wish to pay in this way.
• General enquiry - If you just have a general enquiry, please telephone or e-mail your local branch office.
• Withdrawals from your savings account by an electronic payment - Please note that we also now offer an electronic nominated bank account withdrawal facility where you can request a payment from your savings account to a UK bank / building society account in your name – please telephone/e-mail your local branch office for more details. 

 
Our branch contact details are available at www.swansea-bs.co.uk and please note that while our branch office counter service closes at 2pm weekdays, staff are available to take your telephone calls/reply to your e-mails until 4.45pm Monday to Friday (excluding bank holidays) but we are closed on Saturdays and Sundays.   
 
While we normally love to see you, it is really important that everyone takes care of themselves and others by staying at home. Please do not go out unless it is for essentials as defined by the Government. Thank you for your continued support and please stay safe.