Security Details
If you cannot find the answer you are looking for, you can email us at myaccounts@swansea-bs.co.uk or contact your local branch.
What is my username?
Your username is a unique ID you’ll need each time you log in. After registering for MyAccounts, we’ll email it to you.
Your username will consist of 4 letters, followed by 4 numbers.
Your username cannot be changed, but we can remind you of your username if you forget it.
If you have forgotten your username, click the 'Forgotten username’ link on the login page for MyAccounts and follow the on-screen instructions.
We will email you a username reminder.
Why do I need a password?
Your password helps confirm your identity and must always be kept secret. Never share your security details with anyone—we will never ask for your password or memorable information over the phone.
Your password must be 8–20 characters long and include at least:
1 uppercase letter
1 lowercase letter
1 number
1 special character from this list $ @ ! % * ? &
Why do I need a memorable word?
Your memorable word provides an extra layer of security to help protect your personal information and account. Like your password, it must be kept confidential and should never be shared with anyone.
Your memorable word must be between 8 and 20 characters, with no spaces or special characters. It is case-sensitive, so make sure you remember whether you’ve used upper or lower case letters.
For your safety, we will never ask you to provide your password or memorable word over the phone.
Will I be logged out of my online account automatically?
Yes, you’ll be logged out automatically after 10 minutes of inactivity. This is a security measure in case you leave your computer unattended.
For added security, always log out of MyAccounts fully. Just closing your browser may still allow someone else to access your account, especially if you're using a shared computer.
What if I forget my password or memorable information?
If you’ve forgotten your password, click the ‘Forgotten password’ link on the MyAccounts login page and follow the instructions.
We’ll send a reset code to your registered email address.
If you’ve forgotten your memorable word, log in to MyAccounts and select ‘Memorable Word’ under profile details in the main menu.
Why do you need to send a code to my phone?
Codes sent to your phone (called Two-Factor Authentication or 2FA) add extra security when you log in or make changes to your account. Even if someone knows your password, they’ll still need the code sent to your device to access your account. This helps protect against fraud and unauthorised access.