MyAccounts Frequently Asked Questions

Registering for MyAccounts

If you cannot find the answer you are looking for, you can email us at myaccounts@swansea-bs.co.uk or contact your local branch.

Back to FAQ Categories

Can I keep my passbook if I register for MyAccounts?

If you sign up for online banking through MyAccounts, you won’t get a passbook for your savings account. However, you can still deposit, withdraw, and ask about your account in any branch, and you’ll also be able to manage your account online.

Do I have to register to operate my account online?

You don’t have to sign up for online access to your account. If you prefer not to use online banking, you can still visit us in person, call us, or email us.

Why do I need a verification code?
We take your security seriously. As part of signing up, we’ll send you a verification code when we have completed our security checks. Once you have this, you will be able to fully access and manage your account.

We’ll only send this code to your registered address or an email we already have on file. This may differ from the email address you registered with MyAccounts.

Once you’ve completed registration and entered the code, you’ll be able to view your accounts, make transactions (if allowed by the account’s terms), and update your security, or personal details.

You should receive your code within 5 working days. If it doesn’t arrive, call us on 01792 739130 or email myaccounts@swansea-bs.co.uk.
What access can I have to accounts held jointly?

If you want to view and manage a joint account online, and the other account holder does too, you both need to register separately for MyAccounts.

If your joint account needs both people to approve transactions (instead of just one), both of you must sign up. This ensures that any withdrawal request made by one person can be approved by the other.

If your account requires more than two signatories, please visit your local branch to request a withdrawal.

Can I see my business accounts held with the Society MyAccounts?

Yes, if you’re an authorised person on a business account, you can register to access both your business and personal accounts.

You must register in your own name, not the business’s name.

Can I still visit or contact a branch if I register for myAccounts?

Yes! Even if you opened and manage your account online, you can still visit or contact a branch during opening hours.

You’ll find contact details for all our branches on our website.

https://www.swansea-bs.co.uk/contact

Can I access my mortgage on myAccounts?

Yes, if you have a mortgage account with us, you can view your balance and recent transactions.

Can I register for MyAccounts if I operate an account on someone else’s behalf, such as a parent for a young saver or as an attorney or representative?

Yes. If you are authorised to operate an account on someone else’s behalf - such as a parent managing a child’s savings account or an attorney acting under a Power of Attorney - you may register for MyAccounts in your own name. You must complete the registration process using your own personal details, not those of the account holder. Once registered and verified, you will be able to view and, where permitted by the account mandate, operate the account in line with your authorised access.