MyAccounts Frequently Asked Questions

If you sign up for online banking through myAccounts, you won’t get a passbook for your savings account. However, you can still deposit, withdraw, and ask about your account in any branch, and you’ll also be able to manage your account online.

You don’t have to sign up for online access to your account. If you prefer not to use online banking, you can still visit us in person, call us, or email us.

We take your security seriously. As part of signing up, we’ll send you a verification code so you can access and manage your account.

We’ll only send this code to your registered address or an email we already have on file.
Once you’ve completed registration and entered the code, you’ll be able to view your accounts, make transactions (if allowed by the account’s terms), and update your security, or personal details.

You should receive your code within 5 working days. If it doesn’t arrive, call us on 01792 739130 or email myaccounts@swansea-bs.co.uk.

If you want to view and manage a joint account online, and the other account holder does too, you both need to register separately for myAccounts.

If your joint account needs both people to approve transactions (instead of just one), both of you must sign up. This ensures that any withdrawal request made by one person can be approved by the other.

If your account requires more than two signatories, please visit your local branch to request a withdrawal.

Yes, if you’re an authorised person on a business account, you can register to access both your business and personal accounts.

You must register in your own name, not the business’s name.

Yes! Even if you opened and manage your account online, you can still visit or contact a branch during opening hours.

You’ll find contact details for all our branches on our website.

https://www.swansea-bs.co.uk/contact

Yes, if you have a mortgage account with us, you can view your balance and recent transactions.