Mobile App
If you cannot find the answer you are looking for, you can email us at myaccounts@swansea-bs.co.uk or contact your local branch.
What do I need to do before I can use MyAccounts via the app?
Before downloading the mobile application, your account must be fully registered, activated, and verified through MyAccounts using a web browser.
What are the minimum operating system requirements?
The Swansea Building Society mobile application is supported on Android and iOS devices operating on a version of the operating system that is no more than two major releases behind the current version.
To maintain the security of your account, the mobile application must not be installed or used on devices that have been jailbroken, rooted, or otherwise modified to bypass the manufacturer's security settings. On Android devices, developer mode must be disabled. In addition, any device used to access the mobile application must have an active screen lock in place, such as a PIN, passcode, or biometric authentication.
How do I download the app?
The Swansea Building Society mobile application is available to download from the Apple App Store for iOS devices and the Google Play Store for Android devices. To install the app, search for "Swansea Building Society" in your device’s app store and follow the on-screen instructions. Please ensure your device meets the minimum operating system requirements.
To maintain the security of your account, the mobile application must not be installed or used on devices that have been jailbroken, rooted, or otherwise modified to bypass the manufacturer's security settings. On Android devices, developer mode must be disabled. In addition, any device used to access the mobile application must have an active screen lock in place, such as a PIN, passcode, or biometric authentication.
Can I use biometrics to login via the app?
Yes! When accessing the mobile application, you may choose to log in using biometric authentication - Face ID or Touch ID on supported iOS devices, or fingerprint recognition on supported Android devices. If biometric login is not enabled or available, you will be required to enter three specific characters from your memorable word each time you sign in.
Why am I seeing a message asking me to update my security before using the app?
When you open the Swansea Building Society mobile app, it checks whether your device has security features enabled - such as a PIN, password, pattern lock, or biometric authentication. This is a security requirement to help protect your account and personal information. If no screen lock is enabled, you will not be able to log in to the app.
To continue, please enable a screen lock on your device. This can be a PIN, passcode, fingerprint, facial recognition, or pattern - depending on your phone’s capabilities. Once enabled, you’ll be able to access the app as normal.
Why am I seeing a message asking me to check my settings before using the app?
The Swansea Building Society mobile app includes security checks to help protect your data. When the app is opened, it detects whether your device has developer options or debug mode enabled. These settings are intended for development use and can allow deeper access to the operating system, which may pose a security risk.
If developer options or debug mode are turned on, you will not be able to access the app. To proceed, you must turn off these settings. The exact name and location of this option may vary depending on your device and operating system—for example, it may appear as “Developer Options” or “USB Debugging” in your device settings. Once disabled, you’ll be able to log in to the app as normal.
Why am I seeing a message asking me to update the app before continuing?
To ensure you have access to the latest features and security updates, the Swansea Building Society mobile app requires all users to be on the most recent version. When the app starts, it checks whether your version matches the latest release. If it does not, you will be prompted to update the app before you can log in.
To continue, please visit the Apple App Store or Google Play Store and download the latest version of the app. This is a quick process and ensures you benefit from the most up-to-date functionality and security improvements.