MyAccounts Frequently Asked Questions

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If you cannot find the answer you are looking for, you can email us at myaccounts@swansea-bs.co.uk or contact your local branch.

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What if I forget my username?

If you have forgotten your username, click the 'Forgotten username’ link on the login page for MyAccounts and follow the on-screen instructions.

We will email you a username reminder.

We will never ask for your password or memorable word over the phone.

Why do I need an activation code?

Once you’ve set up your password and memorable word to secure your account, we’ll send you an activation code by email to verify your email address.

What if I forget my password?

If you have forgotten your password, click the 'Forgotten password' link on the login page for MyAccounts and follow the on-screen instructions.

We will send you a reset code to your registered email address.

How can I change my memorable word?

To change your memorable word, log into MyAccounts and select ‘Memorable Word’ under profile details in the main menu.

How can I change my password?

To change your password, log in to MyAccounts and select ‘Password’ under profile details in the main menu.

If you’ve forgotten your password, click the ‘Forgotten password’ link on the login page and follow the instructions.

We’ll send a reset code to your registered email address.