Head of Risk and Compliance
Swansea Building Society
11/12 Cradock Street
Swansea
SA1 3EW
You can obtain a copy of the Society’s full complaints procedure
Independent Review
If you're unhappy with our decision and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This Financial Ombudsman Service is a free, independent service for resolving disputes between customers and financial institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.
You can contact the Financial Ombudsman Service in the following ways
Online:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Call:
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123
Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.
Write to:
The Financial Ombudsman Service
Exchange Tower
London,
E14 9SR
Carmarthen Branch
13-14 Lammas Street,
Carmarthen SA31 3AQ
Tel: 01267 611950
Fax: 01267 611951
Cowbridge Branch
75 High Street,
Cowbridge CF71 7AF
Tel: 01446 506000
Fax: 01446 506001
Mumbles Branch
496 Mumbles Road,
Swansea SA3 4BX
Tel: 01792 739200
Fax: 01792 739201
Swansea Branch
1-4 Portland Street,
Swansea SA1 3DH
Tel: 01792 739100
Fax: 01792 739101
